In this five-day course, you learn how to apply the fundamental techniques for launching and maintaining an intelligencedriven, multi-platform endpoint management solution with VMware Workspace ONE® UEM. Through a combination of hands-on labs, simulations, and interactive lectures, you will configure and manage the endpoint lifecycle. You will also learn to investigate, analyze, and determine issues that might occur with all the different components of Workspace ONE UEM.
Understanding how to effectively troubleshoot product issues enables administrators to understand how product services communicate and function, optimizing service and software health management. After the five days, you will have the foundational knowledge for effectively managing and conducting basic troubleshooting for Workspace ONE UEM.

By the end of the course, you should be able to meet the following objectives:
• Explain the general features and functionality enabled with Workspace ONE UEM
• Summarize essential VMware Workspace ONE® administrative functions
• Summarize and implement common Workspace ONE integrations
• Explain the integration of Workspace ONE UEM with directory services
• Explain and deploy Workspace ONE edge services
• Onboard device endpoints into Workspace ONE UEM
• Securely deploy configurations to Workspace ONE UEM managed devices
• Maintain environment and device fleet health
• Deploy applications to Workspace ONE UEM managed devices
• Analyze a Workspace ONE UEM deployment
• Summarize basic troubleshooting methodology
• Outline common troubleshooting techniques within the Workspace ONE UEM Console
• Outline common troubleshooting techniques when integrating enterprise solutions within the Workspace ONE UEM
Console
• Summarize common troubleshooting strategies for devices managed by Workspace ONE UEM
• Outline common application management troubleshooting techniques in the Workspace ONE UEM Console
• Summarize common troubleshooting techniques for email management in the Workspace ONE UEM Console
• Explain common troubleshooting approaches for the Workspace ONE UAG platform and individual edge services
• Outline useful troubleshooting tools like Self-service Portal and VMware Workspace ONE® Assist™

Workspace ONE UEM operators and administrators, account managers, solutions architects, solutions engineers, sales engineers, and consultants

This course has no prerequisites.

1 Course Introduction
• Introductions and course logistics
• Course objectives
2 Platform Architecture
• Summarize the features and functionality of
Workspace ONE UEM
• Outline the benefits of leveraging Workspace ONE
UEM
• Recognize the core and productivity components
that make up the Workspace ONE UEM platform
3 Administration
• Explain the features and functions of Workspace
ONE Hub Services
• Summarize hierarchical management structure
• Navigate and customize the Workspace ONE UEM
console
• Outline account options and permissions
4 Enterprise Integrations
• Outline the process and needs to integrate with
directory services
• Explain certificate authentication and practical
implementation with Workspace ONE
• Explain the benefits of integrating an email SMTP
service into the Workspace ONE UEM console
5 Onboarding
• Outline the prerequisite configurations in the
Workspace ONE UEM environment for onboarding
devices for management
• Outline the steps for setting up autodiscovery in
the Workspace ONE UEM console
• Enroll an endpoint via the VMware Workspace
ONE® Intelligent Hub app
• Summarize platform onboarding options
6 Managing Endpoints
• Explain the differences between device and user
profiles
• Describe policy management options for Windows
10 and macOS
7 Alternative Management Methods
• Describe the function and benefits of device
staging
• Configure product provisioning in the Workspace
ONE UEM console
• Understand the benefits of deploying a VMware
Workspace ONE® Launcher™ configuration to
Android devices
8 Applications
• Describe the features, benefits, and capabilities of
application management in Workspace ONE UEM
• Understand and configure deployment settings for
public, internal, and paid applications in the
Workspace ONE UEM console
• Describe the benefits of using Apple Business
Manager Content integration
• Describe the benefits of using server-to-client
software distribution
• List the functions and benefits of the VMware
Workspace ONE® SDK kit
9 Device Email
• Outline email clients supported by Workspace ONE
UEM
• Configure an Exchange Active Sync (EAS) profile in
the Workspace ONE UEM console
• Configure Workspace ONE® Boxer settings
• Summarize the available email infrastructure
integration models and describe their workflows
10 Content Sharing
• Describe the benefits of using Content Gateway
and the Content Gateway workflows
• Describe the benefits of integrating content
repositories with Workspace ONE UEM
• Configure a repository in the Workspace ONE UEM
console
11 Maintenance
• Identify console tools that support maintenance
• Analyze how to implement compliance policies to
protect environmental security
• Outline features and functions enabled by
Workspace ONE Assist
12 Intelligence and Automation
• Outline the functionality enabled by VMware
Workspace ONE® Intelligence™
• Summarize and deploy automation
• Describe the functions and benefits of using
compliance policies
• Explain the use-case for Freestyle Orchestrator and
understand Freestyle Workflows
• Outline the capabilities of sensors and scripts and
the steps for creating them
13 Fundamentals of Troubleshooting UEM
• Outline software troubleshooting logic and support
methods
• Explain how knowing the core components process
flows can help troubleshoot product issues
• Explain how knowing the integrated components
process flows can help troubleshoot product issues
• Identify different Workspace ONE UEM log files
14 UEM Console Troubleshooting
• Outline the best practices for Workspace ONE UEM
console issue troubleshooting
• Identify common group management and
assignment-related issues
• Outline common Workspace ONE UEM console
system setting and roles issues
• Understand how analytic events can be used to
identity platform errors
• Summarize the steps of collecting and analyzing
Workspace ONE UEM console logs
15 Integration Troubleshooting
• Outline the common enterprise integrations in
Workspace ONE UEM
• Outline the common troubleshooting techniques for
the VMware AirWatch® Cloud Connector™
• Troubleshoot issues related to Directory Services
integration
• Identify directory user and groups synchronization
issues
• Troubleshoot issues related to certificate authority
integration
• Explain VMware Workspace ONE® Access™
integration and Workspace ONE Intelligent Hub
troubleshooting techniques
16 Endpoint Troubleshooting
• Compare the endpoint connection topology in
Workspace ONE UEM
• Outline useful tools and resources for endpoint
troubleshooting
• Summarize the best practices for device enrollment
troubleshooting
• Explain device connectivity troubleshooting
techniques
• Understand how to identify and resolve profilerelated issues
• Identify common compliance policy issues and
potential root causes
17 Application Troubleshooting
• Understand different types of applications and
troubleshooting scoping questions
• Review application management configurations
• Summarize the general tools and resources for
application troubleshooting
• Describe the general logic of troubleshooting public
applications
• Understand Internal application issues and potential
causes.
• Explain purchased application troubleshooting
techniques
18 Email Troubleshooting
• Review different email architecture and workflows
• Summarize common errors associated with email
profiles
• Identify tools and resources for email
troubleshooting
• Explain VMware AirWatch® Secure Email Gateway™
on UAG troubleshooting techniques
• Outline PowerShell integration issues and
techniques to address them
19 UAG And Edge Service Troubleshooting
• Review UAG architecture and edge service
workflows
• Understand UAG general configurations
• Explain how to utilize UAG-related troubleshooting
tools and recourses
• Identify and resolve common Content Gateway on
UAG issues
• Summarize VMware Tunnel™ on UAG
troubleshooting techniques
20 Additional Troubleshooting Tools
• Describe how Self-service Portal helps
administrators and empowers end-users to solve
issues
• Understand how Workspace ONE Assist can help
endpoint troubleshooting